Versand

We currently ship to St. Helena, China, United Kingdom, New Zealand, and Australia. If your location is outside these areas, please contact our support team to check if we can make special arrangements.. Once your order is placed, we begin processing it immediately. Standard processing time is between 12 to 20 business days, excluding weekends and holidays. You will receive an order confirmation email with details.

We offer several shipping options to suit your needs:

Standard Shipping: Delivery typically takes 12 to 20 business days.

Express Shipping: Faster delivery within 10 to 17 business days for an additional charge.

Please note that shipping times may vary based on your location and any unforeseen circumstances with the carrier.

 

Shipping fees depend on the size, weight, and destination of the package. You will see the exact shipping costs at checkout before completing your purchase. we offer free shipping to select regions.

 

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real time. Please allow up to 24 hours for the tracking information to be updated. For international orders, customs and import duties may apply. These charges are the responsibility of the buyer, and Pawlis is not liable for any additional costs due to customs delays or duties.

 

While we do our best to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or customs inspections for international shipments. We will keep you informed in case of significant delays. If your package is lost or arrives damaged, please contact us within 3 days of receiving the shipment. We will work with the carrier to resolve the issue and may offer a replacement or refund, subject to the terms of our return policy.

 

Please ensure that your shipping details are accurate when placing an order. Pawlis is not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping information, contact us immediately, and we will do our best to update it before the package is shipped.

 

For any questions or concerns regarding shipping, please contact our support team at contact@pawlis.com.